IT System & Support Specialist Job

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Voloridge Investment Management is an award winning, rapidly growing quantitative investment management firm based in Jupiter, FL, managing over $1B in assets.  We are seeking a highly organized hands-on Network Engineer to assist in supporting network based information technology initiatives, deep diving into our most challenging IT problems, ensuring audit and cybersecurity compliance, while also providing support for all users and their environments.

We are seeking an IT expert, who excels in both managing IT resources covering connectivity and application efficiency together with ensuring all network operations and administration is completed as necessary for security and compliance together with ensuring the efficiency of all user operations and maintenance of the Jupiter and Datacenter facilities.

Summary of Job Functions 

  • Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
  • Assist in responding to user inquiries via Phone, Email, Tickets or in person regarding computer software or hardware operation to resolve problems in accordance with agreed upon SLA’s
  • Set up equipment and accounts for employee use, performing or ensuring proper installation of cables, operating systems, and software
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
  • Maintain computer Imaging system and use for deployment of new and system upgrades as necessary including appropriate documentation
  • Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
  • Perform, Manage and test data backups and disaster recovery operations.
  • Record all incidents and requests into Helpdesk system for audit and review ensuring accurate details and categorizations are logged
  • Maintain inventory of all hardware and software systems
  • Procurement of all IT equipment as needed to support systems and enhance network.
  • Plan, coordinate, and implement network security measures to protect data, software, and hardware.
  • Assist in the creation is Standard Operating Procedures for all processes required to maintain the user environment covering laptop build, user creation and all system installations
  • Assist to identify potential vulnerability points throughout our systems, and take measures to resolve/secure them.
  • Assist in network design and configuration to best assist the Voloridge architecture
  • Identify improvements and efficiencies in software licensing, hardware configurations, system settings.
  • Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
  • Deeply analyze, interrogate and resolve our most challenging IT-related issues.
  • Ensure appropriate availability of all resources and manage critical incidents; serve as point of escalation; troubleshoot issues to full resolution.
  • Ensure the environment is current on service pack, patches, firmware updates, versions, and security fixes.
  • Perform other duties and responsibilities as assigned.

Minimum Requirements 

  • Experience with network design / architecture
  • 4-year college degree (or higher)
  • Experience troubleshooting and resolving various IT issues, such as performance, networking, security, connectivity, etc.
  • Experience with the current Microsoft server technology stack
  • Experience with network design / architecture
  • Experience with DR, BCP, backups, and related activities
  • Familiarity with Powershell, VBscript, and/or server load testing tools a plus.
  • The ability to work daily, onsite in our Jupiter office
  • High level of analytical thinking to solve problems with an expert-level understanding of technology
  • Able to follow admin checklist to ensure all applications are operating as necessary
  • Able to disseminate alerts to identify and troubleshoot problems as necessary
  • Quickly learns new skills and takes initiative
  • Light physical exertion, routine bending and lifting may be required.
  • Must carry cell phone and be available 24x7 as required.  

Preferred Skills and Previous Experience 

General skills / experience: 

  • Team oriented, with strong communication skills
  • 3+ years of recent IT-Support and Administration focused work experience
  • Backup & Replication software experience required (Arcserve preferred)
  • Windows Updates & Laptop Imaging systems
  • Cisco Switch / Firewall / WAN / VPN administration
  • Linux / VMWare exposure preferred
  • Cybersecurity experience preferred but not essential
  • Cloud exposure preferred (AWS / Azure)
  • Experience working with a trading / financial / investment / accounting company preferred
  • Team oriented, with strong communication skills

Compensation and Benefits

  • Highly competitive base salary
  • Profit sharing bonus
  • Health, dental, vision, life, and disability insurance
  • 401K

Additional Information

Voloridge Investment Management is an SEC registered investment advisor. A private investment company founded in 2009, our mission is to deliver superior risk-adjusted returns for qualified investors, using advanced proprietary modeling technology, conservative investment tactics and sophisticated risk management. Our market neutral equities strategy takes both long and short positions in the most actively traded equities, and is designed to capture alpha while limiting exposure to directional markets risks. Our futures strategy takes both long and short positions in the most actively traded global futures, and is also built to maximize alpha captured across all futures markets traded while capping exposure to any particular sector at a given time.

Voloridge Investment Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic or status.

Jupiter, West Palm Beach, Stuart, Boynton Beach, Boca Raton, Delray Beach, and Port St. Lucie


Location: JUPITER, FL
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Apply at: https://voloridge-investment-management.hiringthing.com/job/45973/it-system-support-specialist-job