IT Support Specialist


Are you a highly organized, IT Support Specialist with the drive to provide hands on support for all users and their environments? The role will cover all aspects of user management covering support, help desk ticket management, purchasing & equipment deployment and coordinating with other IT members for new application deployment.

The IT Support Specialist is a new position for Voloridge dedicated to ensuring all Voloridge employees have all resources needed to perform their daily job functions as efficiently and effectively as possible.

Summary of Job Functions

  • Respond to inquiries via Phone, Email, Tickets or in person regarding computer software or hardware operation to resolve problems in accordance with agreed upon SLA’s
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, and software
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
  • Maintain computer Imaging system and use for deployment of new and system upgrades as necessary including appropriate documentation
  • Assist in the creation is Standard Operating Procedures for all processes required to maintain the user environment covering laptop build, user creation and all system installations
  • Work closely with our IT team to ensure that all systems are following security and audit requirements
  • Refer major hardware or software problems or defective products to vendors or technicians for service
  • Develop training materials and procedures, or train users in the proper use of hardware or software
  • Record all incidents and requests into Helpdesk system for audit and review ensuring accurate details and categorizations are logged
  • Maintain inventory of all hardware and software systems
  • Procurement of all IT equipment as needed to support systems
  • Communicate effectively with all internal associates, including trading, research, management, development, and operations personnel
  • Maintain currency in all technology policies and procedures and recommend improvements where necessary
  • Perform other duties and responsibilities as assigned

Minimum Requirements

  • 3+ Years’ Experience with 1st line technical support and managing user requests
  • 3+ Years’ Experience troubleshooting computer problems
  • Experience with local and remote user support including managing new user setup from procurement through onboarding and training
  • Experience inventory management covering hardware & software
  • Experience documenting all processes into SOP’s as required for audit requirements
  • Experience with image updating\creation for new laptop images
  • Manage implementation of security controls across all end user devices
  • Manage user connectivity to cloud resources covering Office 365, Sharefile & other cloud resources as needed
  • The ability to work daily, onsite in our Jupiter office
  • High level of analytical thinking to solve problems
  • Strong communication skills, must be able to interact with all levels of the business and know what to ask to apply solutions to business problems
  • Quickly learns new skills and takes initiative
  • Light physical exertion, routine bending, and lifting may be required

Preferred skills and previous experience

  • Bachelor’s in computer science or related field
  • Helpdesk Ticket management
  • Windows 10 support experience
  • Laptop Imaging and automation experience
  • MCSE (Desktop) preferred
  • Experience working with a trading / financial / investment / accounting company
  • Team oriented, with strong communication skills

Compensation and Benefits

  • Highly competitive base salary
  • Profit sharing bonus
  • Health, dental, vision, life, disability insurance
  • 401K

Licenses Required

None required

Additional Information

Voloridge Investment Management is an SEC registered investment advisor. A private investment company founded in 2009, our mission is to deliver superior risk-adjusted returns for qualified investors, using advanced proprietary modeling technology, conservative investment tactics and sophisticated risk management.

Voloridge Investment Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic or status.